A Blogs impact on customer service - WOW!

Last week, Charlie O'Donnell from This is Going to be big posted an article about how his furniture wasn't delivered. We have all been there, waiting for the phone guy or the cable guy hoping that they won't be late. In his case, the furniture delivery guy didn't show up. Most people would just call in and reschedule. Instead, Charlie posted about it and got in contact with the head of Logistics, Ward Dingmann, via LinkedIn.

When I saw his post, I commented on it asking to be kept abreast of the situation.

Now, according to a post on his blog, he not only has he received his furniture (including a couch that wasn't supposed to be delivered for a month) he also received first rate customer service. Kudos to the the guys at Levitz! They were able to turn what could have been a really bad PR black eye into a customer service win.